Privacy Policy

1. Introduction

MarketForge.tech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our marketplace applications such as Text Expander for Zendesk Support.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect several types of information, including:

2.1 Personal Information

When you interact with our website or services, we may collect personally identifiable information such as:

• Name
• Email address
• Company name
• Phone number (if provided)
• Business information related to the services you request

2.2 Usage Information

We may also collect information about how you access and use our website and services, including:

• IP address
• Browser type and version
• Operating system
• Pages you view on our website
• Time and date of your visits

2.3 Application Data

For users of our marketplace applications, such as Text Expander for Zendesk Support, we may collect:

• Configuration settings
• Usage statistics
• Content templates and shortcuts created within the application

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations and invoices
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
• When you explicitly consent to the sharing of your information
• If we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request
• In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business
• To protect the rights, property, and safety of MarketForge.tech, our customers, or the public

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

7. Cookies and Tracking Technologies

Google Analytics loads with analytics and advertising storage denied. Before you make a choice, and if you choose no optional cookies, Google receives restricted cookieless measurements for basic website measurement and modeling. Google Analytics does not read or write analytics cookies in that state. PostHog remains unloaded until you choose "Accept analytics," which enables analytics storage and PostHog while advertising storage remains denied.

Cookieless measurements may include consent state, page and campaign information, referrer, selected marketplace or contact actions, link placement, timestamp, browser-supplied connection information, and a per-page random value. They exclude link destinations, stored first-touch context, and arbitrary custom event values. With analytics consent, Google Analytics and PostHog measure visits and selected interactions over time, and selected link events may include their destinations. PostHog automatic capture, session recording, and person profiles are disabled. Only with separate advertising consent may configured Google Ads or Meta Pixel tags receive page-view and event information for advertising measurement and retargeting. Google and Meta may then use cookies or similar identifiers under their own policies.

• Your analytics and advertising choices are stored locally so we can remember them.
• After analytics consent, the first landing path, referral origin and path, and available campaign parameters are stored locally for up to 90 days.
• When a homepage test is enabled, its variant stays in memory until analytics consent. It may then be stored for the browser session; declining removes that experiment value.
• Analytics events include a page path without arbitrary query values. The page location retains supported campaign and advertising-click parameters for attribution, but excludes unrelated query values.

You can change your choice at any time through the "Cookie settings" control shown on the website. You can also remove locally stored choices and attribution by clearing this site's data in your browser.

8. Third-Party Links and Services

Our website and services may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Please note that in the context of our applications, we may refer to Google products and services as third-party. If you interact with features that utilize Google services, your information may be subject to Google's privacy policy in addition to ours.

Some of our applications may redirect you to external domains outside of their platforms, such as wa.me (WhatsApp) or t.me (Telegram) for communication purposes. When you follow these links, you will be subject to the privacy policies and terms of those external services.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by us.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

We only collect personal information from children under 13 with verifiable parental consent. If we learn we've collected information from a child under 13 without parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@marketforge.tech

Contact Us

We take your privacy seriously. If you have any questions or concerns, we're here to help.